Please see our Shipping and Returns information.

<h4 id="how-can-i-return-something-i-bought-from-you">How can I return something I bought from you?</h4><p>Please see our <a href="/shipping-returns">Shipping and Returns information</a>.</p>

How can I return something I bought from you?

Please fill out our dealer application and we'll be in touch shortly.

<h4 id="how-do-i-become-a-stans-dealer">How do I become a Stan&#x2019;s Dealer?</h4><p>Please fill out our <a href="/dealer-registration">dealer application</a> and we&apos;ll be in touch shortly.</p>

How do I become a Stan’s Dealer?

Please fill out our dealer locator change request form and we'll be in touch after we've updated your listing.

<h4 id="how-do-i-update-my-shops-listing-on-the-dealer-locator">How do I update my shop&apos;s listing on the dealer locator?</h4><p>Please fill out our <a href="/dealer-locator-change-request-form">dealer locator change request form</a> and we&apos;ll be in touch after we&apos;ve updated your listing.</p>

How do I update my shop's listing on the dealer locator?

<h4 id="what-is-your-warranty">What is your warranty?</h4><p>Please see our <a href="/warranty-info">Warranty Policy</a>.</p>

What is your warranty?

This simply means that the wheel is not currently built and ready to ship, but the components for those wheels are in inventory. Please place your order and your wheels will be built and shipped within 3-10 business days, out of stock items are items

<h4 id="the-wheel-i-want-to-order-says-backordered">The wheel I want to order says backordered?</h4><p>This simply means that the wheel is not currently built and ready to ship, but the components for those wheels are in inventory. Please place your order and your wheels will be built and shipped within 3-10 business days, out of stock items are items that we do not currently have in inventory.</p>

The wheel I want to order says backordered?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email/phone #]. Please include your order number and the reason for cancellation in your message. Orders can only be canc

<p>You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at <b>[email/phone #]</b>. Please include your order number and the reason for cancellation in your message.</p><br><p>Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.</p>

How do I cancel my order?

Stan's

Customer Service

Air Loss Troubleshooting

Can I use Stan’s Sealant in other brands of tubeless rims?

How much sealant should I use?

Can I add sealant to my tubes or tubular tires?

Why is my tire weeping/leaking sealant?

How long will the sealant last in my tire?

What is the sealant shelf-life?

Will Stan’s sealant freeze, at what temperature?

Do you add ammonia to your sealant and it is bad for my tire and or rim?

Will using your sealant void the warranty on my tire?

What is Race sealant?

Can I mix Race Sealant with your standard sealant?

Do I need to clean the sealant out of my tires?

How do I get sealant out of my clothes?

Is Stan's sealant compatible with CO2?

Sealant

What is the benefit of Road tubeless?

Can I convert any road wheel to tubeless?

What pressure should I run in my tubeless road tires?

Isn’t higher pressure faster?

Road Tubeless

What width Yellow Tape should I use?

Can I convert my non-tubeless mountain bike rim to tubeless with tape and valve only?

How do I install the tape?

Why isn't my tape sticking?

How many layers of tape should I use?

Can I patch my tape?

Can’t I just use Gorilla tape?

Tape

Can I convert my non-tubeless mountain bike rim to tubeless with tape and valve only or will I need a rim strip?

What is burping?

How can I easily add sealant to my UST wheelset?

Tubeless Conversions

Can I upgrade my Universal+ valves to Exo-Core?

Will the Exo-Core Housing kit work with my stock valve stems?

Is the Exo-Core serviceable?

What's the Exo-Core warranty?

Can I replace the orings inside the housing?

Will my pump work with the Exo-Core Valve?

Will Exo-Core fit my rims from brand X?

Can I inject sealant directly through my valve?

Universal+ and Exo-Core Valve Lengths Explained:

Tubeless Valves

Tubeless

What makes Stan’s rims special?

What do I need to run my Stan’s wheels tubeless?

What tires can I use?

Can I use tubes in my Stan’s wheels?

What is the weight limit on Stan’s wheels?

What is the maximum tire pressure I can use?

Why is my cassette digging into my freehub body?

Spoke Nipple Washers

ERD. What is it? Can I trust it? How do I measure it?

What are Asym and BST-A rims?

What makes the MK4 line different?

Which direction do I lace my Stan’s BST-A rims?

What are the options for MK4 wheels?

Will the SRAM XDR freehub work with my XD level group?

What valve does the MK4 rim use?

What is the maximum air pressure that can be run in the MK4 rim line?

Can I use a tube with the MK4 rims and if so, what is the maximum tire pressure that can be used?

What is the weight limit on the MK4 rims?

Do you offer the MK4 rims in any other color than black?

Do you offer colored decals for the MK4 rims?

MK4 Wheels

What options are available (rim size, hole count, axle)?

Why is there no “add to cart button”?

Can I buy an individual S2 rim?

S2 Wheels

What valve does the MK3 use?

Do you make MK3 rims in any color other than black?

To what max pressure can I inflate my tires on a MK3 rim? Does using a tube make a difference?

What size tire fits on my MK3 rim?

What is the weight limit for MK3 rims?

MK3 Rims/Wheels

What are S1 wheels and how do they differ from the Mk3 models?

Why is there no “Add to Cart” button on the S1 product pages?

Can I buy S1 rims by themselves?

Which S1 wheelset is right for me?

S1 Wheels

What valve does the CB7 use?

What is the weight limit for CB7 rims?

To what max pressure can I inflate my tires on a CB7 rim? Does using a tube make a difference?

Which CB7 wheelset is right for me?

CB7 Wheels

Wheels & Rims

Do you offer wheel builds with other manufacturer's hubs?

Can I send you hubs for a custom wheel build?

Can I buy rims, spokes and hubs from Stan’s to assemble myself?

Do you offer different color decals?

Do you offer different colored nipples?

Where are your wheels built?

Why doesn’t my wheel have a Stan’s hub?

What does Stan's build tension mean?

Wheels

What is “M-Pulse”?

What freehub/endcaps are available?

What is Preload? Why should it be adjusted?

Can I convert between Boost and Non-Boost spacing?

Where is the user manual?

M-Pulse Hubs

What is “E-Sync”?

Where is a user manual?

E-Sync Hubs

Can I put an XD driver on my CX wheels?

Can I use 11-speed road parts with my mountain wheels?

Can I convert my singlespeed hub to 12x142?

Can I use my singlespeed hub on my geared bike?

Can I convert my 3.30 hub to Boost spacing?

Are 3.30 and Neo hubs part interchangeable?

Do you offer Shimano Micro Spline for 3.30?

Do you Offer XDR for 3.30?

Can I run a 12-speed drivetrain on my 3.30 hub?

3.30 Hubs

What end caps come with my wheels?

Are Neo hubs 11-speed compatible?

Are Neo hubs 12-speed compatible?

Can I convert to Boost spacing?

Are Neo and 3.30 hub parts interchangeable?

What is the difference between the Durasync and Speedsync freehubs?

Why does my Neo Lefty hub have play?

Neo Hubs

Hubs

What tires can I use on my Stan’s rims?

What size tire can I use on my rim?

Tires

Can ForkBoost be used on a rear shock?

Can ForkBoost be used on a dropper post?

What temperature does your Suspension Oil work till?

Will Stan's Suspension Oil lead to increased performance over standard oil?

What oil would replace a RockShox 0W-30?

What oil would replace a Fox 20wt?

How long can I keep the Stan's suspension oil in the original bottle?

Is it correct to mix Stan's suspension oils with "standard" petroleum products like Slickoleum?